Ticket Validity and Refunds:
Each ticket is valid for the specified date, time, and seat as indicated on the ticket. No exchanges or refunds will be permitted unless otherwise stated.
In the event of a cancelled or rescheduled performance, ticket holders will be notified, and options for ticket transfers or refunds will be provided.
Entry and Seating:
Patrons must present a valid ticket for admission to the theatre.
Latecomers may be admitted at a suitable break in the performance at the discretion of the theatre management. However, late seating is not guaranteed.
Photography, Recording, and Mobile Devices:
The use of cameras, video recording devices, and audio recording devices is strictly prohibited during the performance, unless expressly authorised by the theatre management.
Patrons are requested to switch off or silence their mobile phones and other electronic devices during the performance to avoid disruption.
Lost or Stolen Items:
The Victoria Falls Theatre Company and The Ndlovu Theatre will not be held responsible for any lost, stolen, or damaged personal belongings brought into the theatre premises.
Patrons are advised to keep their belongings secure and not to leave them unattended during the show.
Accessibility and Special Accommodations:
The theatre is committed to providing accessible facilities for all patrons. If you require any special accommodations, including wheelchair accessibility or assistance for hearing-impaired individuals, please notify us in advance to make the necessary arrangements.
Health and Safety:
Patrons are required to comply with all health and safety guidelines provided by the theatre staff, including but not limited to evacuation procedures, maintaining a safe distance from the stage, and following any COVID-19 related protocols in place.
The theatre reserves the right to deny entry or remove any patron who fails to comply with the health and safety guidelines or whose behaviour disrupts the show or poses a risk to themselves or others.
Changes to the Show:
The Victoria Falls Theatre Company reserves the right to make changes to the show, including but not limited to the cast, schedule, content, or any other aspect, without prior notice. Any such changes will be communicated to ticket holders as soon as possible.
Website Usage and Privacy:
The website https://simunye.live, owned and operated by the Victoria Falls Theatre Company, is subject to its own terms of use and privacy policy. By using the website, users agree to abide by these terms and understand how their personal information may be collected, stored, and used.
Jurisdiction and Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of Zimbabwe, and any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.